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What is the condition of the product?
Is it secure to share my banking details on this web store?
What do I do if I need to change my shipping method?
What do I do if I need to change the purchased product?
Will I be updated about new arrivals?
How do I pay for my purchase?
Can I pay without a PayPal account?
Where do you ship from?
What do I do if my tracking tends to stop moving?
When can I expect my item delivered?
What is your 'cut-off' time for shipments?
Is shipping free within the United States?
How do I attain overnight shipping?
Do I need to pay any tax?
Does Globaleparts offer international shipping?
Do I need to pay additional custom/duty charges?
Do I get warranty on my purchased item?
What if the item I purchase comes out to be defected/not working/DOA?
If I find a product damaged, do I pay its return shipping?
What do I do if I no longer need the item?


What is the condition of the product?
The condition of the item is always mentioned in our listings as mandatory. We provide New, Manufacturer Refurbished and Seller Refurbished conditioned products for our customers.

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Is it secure to share my banking details on this web store?
Yes of course, your information is secure with us. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and serve you better with pertinent information, such as order confirmations and order status updates. The required information includes your name, shipping address, contact numbers, e-mail address, and payment information such as your credit card number.

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What do I do if I need to change my shipping method?
If you wish to change your shipping method, kindly give us a call on 214-799-0309 and our customer support representative would guide you along the procedure.

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What do I do if I need to change the purchased product?
If you require to change the purchased product, kindly email us at: support@globaleparts.com and our customer care representative will assist you accordingly.

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Will I be updated about new arrivals?
We use your email address or phone number to inform you about your item’s shipping. Once you are done shopping with us, you can get our updates about new products via subscribing to our newsletter on our website which updates our former customers about our new products and campaigns.

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How do I pay for my purchase?
Globaleparts accepts PayPal and all major credit cards including, Visa, MasterCard, American Express, and Discover.

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Can I pay without a PayPal account?
Yes. If you do not hold a PayPal account, you are welcome to pay using your Credit-Card.

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Where do you ship from?
GlobaleParts ships its all orders from Irving, Texas and its subsidiary warehouses.

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What do I do if my tracking tends to stop moving?
The tracking information will be provided once the shipping carrier has picked up your package and scans it into their system. Once the shipping carrier has scanned the package, the tracking status will show an origin scan or certainly similar. Your package should then be delivered within the shipping time-frame you selected. If there is no tracking information available, you may check back later in the evening or the following business day. If it has been more than 3 business days, you are welcome to contact us via email at support@globaleparts.com and we will get back to you within 24 hours. Please do not forget to mention your order ID.

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When can I expect my item delivered?
We always provide tracking for all of our transaction that are being shipped. The shipments within US are assured to be delivered under 3-5 business days. And for all international orders it takes around 12-15 business days for delivery completion.

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What is your 'cut-off' time for shipments?
We try our best to ship out same day for payments cleared before 12:00PM (Central Time), otherwise we do shipments next working day. It generally takes 3-5 business days. We also entertain our customers with Express shipping facility where the merchandise is received within 48 hours.

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Is shipping free within the United States?
Yes, GlobaleParts obtains the shipping cost and provides its valued customers free shipping within the continental United States excluding Texas customers.

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How do I attain overnight shipping?
Overnight shipping could be easier than ever before by contacting us and complying our simple shipment procedure.

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Do I need to pay any tax?
It is intended for us to charge 8.25% sales tax for items shipped within Texas.

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Does Globaleparts offer international shipping?
Yes, Globaleparts entertains its valued customers from other regions as well. For further details kindly view our terms and conditions.

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Do I need to pay additional custom/duty charges?
Customers from United States aren't required to pay any additional cost excluding International customers which are liable for duties, taxes, and customs clearance.

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Do I get warranty on my purchased item?
Globaleparts facilitates its customers with almost 33 days of warranty on its products.

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What if the item I purchase comes out to be defected/not working/DOA?
All shipped products are already tested prior shipping to customer. Now if the product checks non-working, you will be provided an RMA. RMA number is only valid for 10 days after that it will be voided. Afterwards, we will be unable to process the RMA. Please contact us and we will get back to you for the resolution shortly.

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If I find a product damaged, do I pay its return shipping?
As mentioned above, all of our products are tested prior shipping. And if unfortunately any product is found damage, buyer is intended to obtain the return shipping.

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What do I do if I no longer need the item?
We do accept returns in such instances, but the customer is charged 20% restocking fee for returning a non-defected item.

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Last Updated: 25 Jul 2017 13:49:32 PDT home  |  about  |  terms  |  contact
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